Política de reembolso
Our Return & Refund Policy
We make everything by hand, to order — so we appreciate your understanding as a small maker. Here's how we handle returns and refunds:
Defective or Damaged Items
If your item arrives defective or damaged, we'll make it right. Contact us within 14 days of delivery at contact@concept2creation.store with a photo of the issue. We'll send a replacement or issue a full refund — your choice.
Wrong Item Received
If we sent you the wrong item, that's on us. Contact us within 14 days and we'll send the correct item at no cost to you.
Custom & Made-to-Order Items
Because each product is printed or made to order specifically for you, we are unable to accept returns or exchanges for buyer's remorse (wrong size chosen, changed your mind, etc.). Please review sizing charts carefully before ordering.
Apparel Size Exchanges
We understand sizing can be tricky. If you need a different size and the item is unworn and in original condition, contact us and we'll do our best to work something out. Exchanges are subject to availability and may require a small restock/reprint fee.
How to Start a Return or Exchange
- Email us at contact@concept2creation.store
- Include your order number and a brief description of the issue
- For defective items, include a photo
- We'll respond within 2 business days with next steps
Refund Processing
Approved refunds are processed back to your original payment method within 5–10 business days.
Questions? We're real people — just shoot us an email at contact@concept2creation.store and we'll take care of you.